Privacy policy

At FB Hout, we attach great importance to the privacy of the users of our website. To safeguard your privacy as effectively as possible, we apply a number of core principles.

Informing
We want to inform you as clearly as possible about how and why we process personal data. We do this through this privacy statement.

Limiting data collection
We carefully ensure that the collection of personal data is limited to what is strictly necessary for the proper functioning of the website and the services you use.

Your data stays with us
We do not share your personal data with third parties unless this is necessary to provide the service you use or when we are legally required to do so.

Security
We take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf.

Respect for your legal rights
Under applicable laws, you have various rights. In this privacy statement we inform you about these rights.

In this privacy statement you can read how we put these principles into practice and how we respect and protect your right to privacy.

What do we use your personal data for?

Depending on the services we offer through our website, the personal data you provide may be used for the following purposes.

Managing your account and profile
If you choose to create an account, we ask for certain information to facilitate this. This may include your email address, chosen password, name and address details, gender, and date of birth. This information enables you to use certain services on our website. Creating an account means you do not have to enter your details repeatedly.

Making an appointment
If you register or make an appointment through our website, the information you provide in the relevant form or appointment system will only be used to manage your registration and schedule the appointment.

Contact form
If you have questions, you can contact us by filling out the contact form. You will be asked to provide your name and contact details along with a description of your question. This information is used solely to respond to your request and to improve our services.

Newsletter
If you give us permission to send you a newsletter, we will use your email address and name to send it to you. You can withdraw your consent at any time, for example by clicking the unsubscribe link included at the bottom of every commercial email.

Improving our services
Your data may also be used to improve our services. However, we will only do this if you have provided the data for that purpose or have given your consent. Examples include feedback submitted via a complaint form or consent for the use of cookies.

We will not process your personal data for purposes other than those listed above unless you have given prior consent or we are permitted or required to do so by law.

On what legal grounds do we process your personal data?

We process your personal data only on the basis of a legal ground. For the purposes described above, we process personal data based on the following grounds.

Performance of a contract
For purposes related to providing our services, for example when scheduling an appointment.

Explicit consent
For purposes related to granting access to and enabling the use of our website’s functionalities, placing cookies, and sending newsletters.

Legitimate interest
In certain cases we have a legitimate interest in processing your personal data, for example when using cookies to improve our services that have little or no impact on your privacy.

What personal data do we need?

By using the website and its services, you may leave certain information with us. We only store and use personal data that you provide directly or that is clearly intended to be processed by us.

Depending on the service you use, we may collect the following information through the website.

Your contact details such as email address and phone number.
Your name and address details.
Click and browsing behavior.
Device information or pseudonymized IP address.

Sharing data with third parties

Your data will not be shared with third parties except with those directly involved in the execution of the agreement between you and FB Hout, or when we are legally obliged to do so.

Parties that may be involved in providing our services include hosting providers and software suppliers, payment service providers and delivery services.

Security

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or if there are indications of misuse, please contact us.

Data retention

Your personal data will never be stored longer than necessary for the purposes described in this privacy statement or on the website, unless a legal obligation requires us to retain the data for a longer period.

Third-party websites

This privacy statement does not apply to third-party websites linked from our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend reading the privacy policies of these websites before using them.

Cookies

We use cookies on this website. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone during your first visit. These cookies ensure that the website functions properly and remember your preferences. They also help us optimize the website.

When you first visited our website, we informed you about these cookies and requested your permission to place them. You can disable cookies through your browser settings. You can also delete previously stored information through your browser settings.

Use of permanent cookies

Permanent cookies allow us to recognize you during a new visit to our website. The website can therefore be adjusted to your preferences. If you have given permission for cookies, we can remember this using a cookie so you do not have to repeat your preferences each time. You can delete permanent cookies through your browser settings.

Use of session cookies

Session cookies allow us to see which parts of the website you viewed during your visit. This allows us to adapt our services as much as possible to the browsing behavior of our visitors. These cookies are automatically deleted once you close your browser.

Use of analytical cookies

We keep statistics on our website, but this is always done in a fully anonymized or pseudonymized manner. To collect statistics we may use analytical tools.

Google Analytics

If we have activated Google Analytics, cookies from the American company Google may be placed via our website as part of the Analytics service. We use this service to monitor and receive reports on how visitors use the website.

This tool is configured in a privacy-friendly manner. For example, we do not allow Google to use the obtained Analytics information for other Google services, IP addresses are pseudonymized, and we have concluded a data processing agreement with Google.

The information collected by Google may be transferred to and stored on servers in the United States. Google adheres to the Privacy Shield principles and participates in the Privacy Shield program of the U.S. Department of Commerce, which ensures an adequate level of protection for personal data processing.

Changes to this privacy and cookie statement

We reserve the right to make changes to this statement. It is recommended to consult this statement regularly so that you remain informed about any updates.

Access, modification and deletion of your data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by FB Hout. You also have the right to data portability.

This means you can request that we send the personal data we hold about you in a computer file to you or to another organization specified by you.

You can send requests for access, correction, deletion, data transfer, withdrawal of consent, or objection to the processing of your personal data to the contact details below. We will respond to your request as quickly as possible.

Please clearly indicate who you are so that we can ensure we do not modify or delete data belonging to the wrong person.

Data Protection Authority

FB Hout would also like to inform you that you have the right to file a complaint with the supervisory authority in the country where you are located. In the Netherlands, this authority is called the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Questions and feedback

We regularly review whether we comply with this privacy policy. If you have questions about this privacy policy, you can contact us using the contact details below.